Structure: Coaching establishes both internal and external strength-based structures to improve a client’s ability to focus and channel their abilities toward achieving set goals. Structuring takes the client repeatedly through steps such as attending to details, planning, organizing, and prioritizing, allowing the client to essentially “fake it 'til they make it.”
Process: Through a process of inquiry, the coach guides the client through self-exploration and learning. The coach poses non-judgmental questions to assist the client in analyzing the situation at hand and work toward an achievable resolution. The focus is on problem solving and being in action. The client thus becomes empowered and more willing to take ownership of his or her actions or lack of actions, as a result of discovering their own solutions.
HOW COACHING HELPED JUNE
Below are a few examples of how we worked together. Remember, coaching is very individualized and tailored to each client’s needs, so what worked for June might or might not work for everyone!
- Measuring time and prioritizing tasks: By talking out actions and plans with me on a bi-weekly basis over the phone June was able to identify what her top priorities were for each day. We designated start and stop times for working on her priorities and created accountability around completion of them through e-mail check-ins. Independent of me, June also used a timer and created a "time card" for her-self on her computer so she would "clock-in" to work, so to speak, and "clock-out" for each task.
- Self-monitoring: June would log in a journal what she did each day. In our phone check-ins she would report to me events that had happened during the week. We would review instances where she felt she had made bad choices, for example, attempting to run several errands on the way to pick up her kids when she was already over 45 minutes late!
By analyzing these occurrences, June was able to self-reflect and talk-through possible alternative courses of actions. She then "programmed" me to keep reminding her of her tendency to get distracted by non-important tasks. I would do reality checks with her by saying: "Remember, June, you tend to fool yourself into thinking that in the moment it’s important to rearrange the cupboards or stop run five errands on your way to pick up your kids– how can you keep yourself focused?"
Also, by tracking her medication intake more closely she was able to become more aware of how she behaved on and off medication and to be more aware of the warning signs of when it was wearing off. We designated specific times to take her medication as directed by her doctor and set her wristwatch as well as her cell phone to beep when she needed to take her next dose.
June’s direct involvement in the creation of strategies, including designing the coaching partnership itself, maintained her interest and motivated her to change her behavior. By providing structure and support and prompting her with questions, the coach was able to help June learn the skills to stay on track.
Warmly, Nancy